What To Do When Your Account Is Compromised?

If you can’t access your account; or you suddenly notice a reduced available balance on the payment source you have on file. Follow the steps below:

- Login to your account
- Login to the Support Portal
- If you cannot log into your account, use the Guest Access Log In
- Submit a Ticket
- In the Ticket Type Field, select "Special Questions – Basic Account or Guest Login" from the drop down menu
- Then select "My account has been shut off and I don’t know why"
- Fill in the rest of the fields as directed
- Copy the Tracking Number for your new ticket
- You will receive an email containing your ticket information
- Call the Fraud number: 800-860-6990